FAQs


How long does shipping take?

If you are in the UK and select Standard shipping, your Klaay will arrive within 2/3 working days. Your can also get First class delivery for an extra £1 and your Klaay should arrive between 1/2 days.
If you are outside the UK, the standard shipping should arrive within 6/7 days after dispatch.

How often should I use this product?

Our Face Mask is great for all skin types. We recommend using our mask 2/3 times a week to see the best results. As all the ingredients are natural you can use this mask as much as you like depending on your own skin routine. this mask feels great after a long day in the sun.

I have sensitive skin, can I use this mask?

Yes absolutely! Our mask is free form added fragrance, essential oils, chemicals, alcohol. 

What are those yellow discs that come with the mask?

Those yellow discs are a little free gift from us. They are sponges that can help you take the mask off, once it has dried. You must wet them first to get them to fluff up. They are reusable.

How do I use the mask?

Cleanse your face before applying the mask evenly. Leave it for about 10 minutes until fully dry. Rinse off with lukewarm/cold water, use the yellow sponges given to help. Always moisturise after washing off. 

Will the turmeric stain my skin yellow?

No, we have carefully calculated the perfect amount of turmeric needed without it leaving a yellow stain on the skin. The Multani Mitti itself has a blunt yellow colour naturally, so if you were to use a damp face cloth to take off your mask, the cloth will have the colour left on it. This can be easily removed when washed.

My face goes a little red after taking the mask off, is that normal?

Yes, redness after a clay mask application is normal. Your face may go red because Multani Mitti brings blood to the surface of your skin increasing the blood flow and circulation. This is a sign of the kick start in the healing process.
Here are a couple of things that may help with your redness.
- Don't use hot water to rinse off your mask, use lukewarm/cold water.
         -Try not to leave the mask on for more than 15 minutes.                                       - 10 minutes is all you need to see results.                                                             - Moisturise 

Does this product treat acne?

Our Klaay draws out toxins, pollutants, and oils that clog the pores, which can lead to acne and blackheads. It can be incorporated into any skin routine but will not cure acne alone. Multani Mitti helps with the prevention of acne in the future as well as lighten previous scarring from breakouts.

I have sensitive skin. Can I use this product?

Our Klaay is designed to calm, cool and soothe, great for people with sensitive skin. All the ingredients are naturally sourced and will not cause irritation. If you have any doubts about using on your face, feel free to do a 48 hour patch test to be on the safe side.

 Is your product tested on animals?

We do not test our products on animals, our products are vegetarian friendly and animal cruelty free.

What is the shelf life of your products?

Our product has a shelf life of 6/7 months. Although they are all natural ingredients, for the safety of our customers we advise to use within 6 months of purchasing. If our products are kept out of direct sunlight and at room temperature or below i.e refrigerated , they will stay fresher longer.

I'm pregnant. Is it safe to use your product?

Yes, our products are safe for you to use. However, we do recommend seeking your doctors advice prior to usage, if need be.

Will I break out after using your mask?

If you experience a few spots after using the mask, don’t worry, it generally means it is doing its job! Just be sure to moisturise after you have removed the mask.